Refund policy

Return & Refund Policy

Last Updated: May 2026

At AYMO, we are committed to delivering premium fragrances and an exceptional shopping experience. Due to the nature of perfume and personal care products, we maintain strict hygiene and quality control standards. Please read our policy carefully before making a purchase.

Returns Eligibility

We accept returns only under the following conditions:

  • The item was received damaged, defective, or incorrect

  • The return request is submitted within 7 days of delivery

  • The product remains unused, unopened, and in its original packaging

  • The seal and protective wrapping remain intact

For hygiene and safety reasons, we cannot accept returns for:

  • Opened or used perfumes

  • Products with broken seals

  • Discovery/sample sets once opened

  • Items purchased during clearance or promotional sales (unless damaged)

Damaged or Incorrect Orders

If your order arrives damaged, leaking, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

  • Your order number

  • Clear photos of:

    • The product

    • Packaging

    • Shipping label

    • Any visible damage

Once verified, we may offer:

  • A replacement product

  • Store credit

  • A full or partial refund

Refund Process

Approved refunds will be processed to the original payment method within 5–10 business days after inspection and approval.

Please note:

  • Shipping fees are non-refundable unless the error was caused by us

  • Processing times may vary depending on your bank or payment provider

Exchanges

We currently do not offer direct exchanges. If eligible, customers may return the approved item and place a new order separately.

Non-Returnable Items

The following items are non-returnable:

  • Opened fragrances

  • Used products

  • Gift cards

  • Promotional or free items

  • Personalized or engraved products

Order Cancellation

Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled.

Shipping Responsibility

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped

  • The item arrived damaged or defective

We recommend using a tracked shipping service, as we are not responsible for lost return parcels.

Contact Us

For all return or refund inquiries, please contact our support team with your order details.

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM

Important Notice

By placing an order with AYMO, you acknowledge and agree to the terms outlined in this Return & Refund Policy.